Online Purchase September 07, 2023

Scam Type

Online Purchase Scam

Business Name Used

Can’t cancel online order

Date Reported

September 07, 2023

Postal Code


Total Dollars Lost

$ 41

Scam Description

It was advertised on facebook as Chicos clothes and as soon as I ordered I figured out it was a scam and asked for a refund, this is the communication I received
Dear Alka Sood,
Do you mind kindly letting us know the reason for your cancellation?
Your feedback is gonna improve our service and you can rest assured that we are going to meet your requirement whatever the reason is.
Looking forward to your reply.
Best Regards,
Customer Service Team
Dear Alka Sood,
Thank you for reaching out to us. I understand that you are considering canceling your order. Please allow me to provide you with some details that may help you reconsider your decision.
We process orders immediately upon receipt, and due to our fast processing times, we may not be able to cancel your order once it has been submitted. However, we do offer a hassle-free return policy, which allows you to return the product after receiving it if it does not meet your expectations.
We take pride in our products and customer satisfaction, and we are confident that you will be happy with your purchase. If you have any concerns about the product or need any assistance, please do not hesitate to contact us. We are here to help.
Thank you for choosing us. We appreciate your business and look forward to serving you.
Best Regards,
Customer Service Team
Due to the recent store promotions, the volume of goods is large, and in order to ensure the quality of the goods you receive and the integrity of the package, we have gone through layers of quality inspection checks, so the carrier’s packaging and sorting tasks are heavy, and the delivery of goods is relatively slow. But good things are worth waiting for. This offer is the best offer this year, and it will be difficult to get such a good offer in the future.
1. Please be assured that I have urged the carrier to expedite your order.
2. I will request 5% shipping delay compensation for you, do you agree?
Please kindly let us know your idea. Waiting for your response so that we can make arrangements in a timely manner.
We are here to solve your problem all the time.
Best Regards,
Customer Service Team
Dear Alka Sood,
Thank you for your email and for bringing up your concern about the authenticity of our products. We can definitely understand how important it is for our customers to have complete trust in the items they purchase from us.
Please be assured that we take the issue of counterfeit products very seriously and have strict measures in place to prevent any fake items from entering our inventory. All of our products come directly from our trusted suppliers and we stand by the authenticity of every item we sell.
We also work closely with our manufacturers and distributors to ensure that we are only selling authentic products. Our commitment to providing high-quality and genuine products has been one of the key factors that have helped us build our reputation over the years.
If you have any further questions or concerns, please do not hesitate to contact us. We are always happy to assist you in any way we can.
Customer Service Team
Thank you for bringing this issue to our attention. I am sorry to hear that you have not received your package, despite the tracking information indicating that it has been delivered.
In such cases, we advise our customers to check with their neighbors or family members who may have accepted the package on their behalf. It is also possible that the carrier may have delivered the package to a different location, such as a front desk or mailroom.
If you are unable to locate the package after checking these options, please let us know, and we will investigate the matter further with the carrier. We may also file a claim to cover the cost of your order in the event that the package is lost or stolen during delivery.
Please feel free to contact us if you have any further questions or concerns. We appreciate your business and will do our best to resolve this issue to your satisfaction.
Best Regards,
Customer Service Team
Dear ,
We are a legally operated company, you can trust us.
It’s a pity that you did not receive the package. We do not want such a terrible thing to happen, and we understand your mood. We know that every order and every package carries the strong expectations and love of customers. Our aim has always been to provide customers with a satisfying shopping experience.
As soon as the incident happened, we contacted the logistics company, hoping that the logistics company could make financial compensation so that we can also provide a better balance for customers. The logistics company rejected our claim, so we got nothing.
But we can’t let you bear this loss, we are willing to make resend it to you at no extra cost.
1. Will you sign for the second package? Please let us know your idea.
2. If you are unwilling to wait and will refuse the second package, please tell us, we will continue to negotiate other solutions
If you have any questions, please feel free to contact us here, and we will help you solve the problem, please rest assured.
Best regards,
Customer Service Center

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