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Online Purchase Scam Aug 05, 2022

Scam Type

Online Purchase Scam

Business Name Used

Kiwi.Com

Date Reported

Aug 05, 2022

Victim Postal Code

96785

Total Dollars Lost

$436.00

Scam Description

Kiwi.com will not give proper refunds when a travel itinerary has a major change by an Airline. Instead they will call it a minor change and deny a timely cash refund. Kiwi blames the Airline for the problem and then put the customers through a convoluted refund process that tries to force customers into receiving a credit rather than a proper cash refund (which is the standard US Transportation and industry policy). Again, trying to assign blame to the Airline, while the Airline has provided Kiwi with the refund due the customer. They then hold the customer’s money hostage (earning interest) for 3-6 months while your dispute gets resolved. Their refund portal is extremely deceptive and the help desk useless. They did not let this customer speak with a manager to resolve the issue. This is a total SCAM that hurts the customers twice over and tries to place the blame on the Airlines! I am a stockholder of the airline in question and I believe all airlines, like Southwest has decided, not to do business with this company. This consumer is filing a complaint with US Department of Transportation.