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Online Purchase November 30, 2023

Scam Type

Online Purchase Scam

Business Name Used

Online purchase

Date Reported

November 30, 2023

Postal Code

27106

Total Dollars Lost

$ 55

Scam Description

Product photos stolen from Etsy accounts (I contacted the Etsy account later who indicated no connection with the company). I purchased a product. The order confirmation and other emails from the company kept going to spam. One email, claiming a delay in production, had the wrong order number, stock product photos that were supposed to be my custom item, and the reply email was a different customer service email with a different server (vipservice@justtovip.com). In response to my requests to cancel my order, I have received contradicting replies from “your order will ship tonight so we cannot cancel” to “please be patient, customizations take a while and there’s an intricate process that must be followed.” Either way, they refuse to cancel my order and refuse to offer a refund and refuse to give me a phone number to call to clarify. Most of the time, they don’t even address the points in my email, it’s just a generic response.

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