Scam Type
Online Purchase Scam
Date Reported
2022-11-27 00:00:00
Victim Postal Code
10025
Total Dollars Lost
210
Scam Description
They advertise on social media. I saw a coat they advertised so I went on their website and purchased it. Over a month later it hadn’t arrived. I contacted them and they said they weren’t happy with the original quality of the coat when it came from the manufacturer so they sent it back. They also gave me a promo code for another item for me to use, but when I went to use it, it didn’t work, so I wound up paying full price on that second order. Almost a month later is arrived and it was laughable quality. It was a long winter coat and the sleeves were halfway up my arm (this wasn’t the style nor how it was advertised). I sent an email requesting a refund and a prepaid shipping label. They said “bc they are such a young company they do not have prepaid shipping labels” but they would give me the refund on the coat plus another $10 refund. I shipped it (shipping was $20) and emailed them a picture of the receipt and label but have not heard back from them since. This was almost two weeks ago. I have still not received a reimbursement on my coat or for the shipping. In the meantime, I got an email about my other order saying NOTHING in the order (5 items) but a pair of pants was available, so they only sent the pants. When the pants arrived, they were so thin and poor quality that they looked like they might fall apart at the seems. The pants were almost $40- not exactly cheap. I emailed them about it and they offered me either a partial reimbursement ($19) if I didn’t ship it back or told me I could ship it back at my own expense, again giving me the excuse that they are a young company and don’t have prepaid shipping labels to offer yet. For such a young company they sure seem to have their marketing in place. At this point I didn’t even trust them since o haven’t heard back about my coat yet, so I asked them again to please send some assurance that I would be reimbursed and to find a way to send a prepaid shipping label since this is the second time I’m dealing with this. They just keep replying back with what looks like automated email replies. And the only phone number listed is a Hong Long number, so I just don’t know how to rectify or get my money back at this point.
