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Counterfeit Product

Scam Type

Counterfeit Product Scam

Business Name Used

Bogg Bag Spoof

Date Reported

Aug 23, 2022

Victim Postal Code

08021

Total Dollars Lost

138

Scam Description

I visited the Bogg Bag website to purchase product for a gift. I explored their site looking for the right option. They were highlighting a sale which offered a discount to purchase two bags. I proceeded to buy the promotion. After the purchase, the order email seemed strange and the link back to the site did not work. At no point during the purchase did I think I was shopping anywhere but the official Bogg Bag site. When the bags arrived they were clearly fake. They did not say Bogg on the bottom, had different buttons affixing the straps, did not have the inside pouches and contained unwanted decorations for the bag. I contacted customer service and they were of no help. They informed me that this was a scam and there was nothing I or they could do except dispute it through Paypal (which I did not use for the purchase). I discussed this with my friend who also realized she fell victim. Additionally, a co-worker discovered the same when I was discussing the issue. I really feel that the company is aware this is a widespread issue and is not doing anything to protect their customers. I am a highly educated consumer, and would have realized if I was not shopping at the correct site, as I do quite a bit of online shopping. The company’s lack of concern about the situation is what prompted me to contact the Better Business Bureau. Consumers who choose to shop at Boggbag.com are taking a risk. I am out $138 and this will continue to happen.