Scam Type
Travel/Vacation/Timeshare Scam
Business Name Used
Travel
Date Reported
December 21, 2023
Postal Code
12208
Total Dollars Lost
$ 244
Scam Description
went to great lengths to pre-plan my Holiday Lights Tour with Entertaining Guest, with TopView while in NYC. (You will find my trip details in the attached email below for your reference).
We were a party of 3 traveling with a 15 year old with a disability. I specifically purchased tickets to board at 6 p.m., which was the earliest tour advertised on your website. The details of the tour were spelled out very clearly on the website, listing all of the attractions that we would see while on the 75 minute tour, when we should arrive to board our 6 p.m. bus and that the bus will not wait for any late arrivals and it will leave on time. My order number is # 400634629323 and I paid $224.88, only to arrive and find your staff selling tickets for $19.00
Your advertisement on your website is a complete scam. Not only did we not receive what you advertised, we did not receive what we paid for, the entire experience was disastrous. We waited in line for 90 minutes only to board a bus 30 minutes past our 6p.m. Departure time without an entertainer. We then drove around a circle and saw Bryant Park 3x.
What I wish had done during my pre-planning was more research and read reviews prior to booking my tickets. Our TopView Sightseeing tour was disastrous. I we will be reporting this incident to the NYC Tourism Authority, the Better Business Bureau, and NYC DOT. You are running a bate and switch operation, over charging customers, promising things that you cannot deliver upon. Shame on you.
