Scam Type
Travel/Vacation/Timeshare Scam
Business Name Used
Reservations.com
Date Reported
Sep 26, 2022
Victim Postal Code
75424
Total Dollars Lost
800
Scam Description
I booked two adjoined rooms and called the hotel the day before arrival to check our rooms before driving 7 hours to get there. They had no adjoin request and couldn’t even make sure our children’s room was on the same floor. The hotel said they would have never authorized that reservation as it was sold to me. The booking company is telling me too bad after reviewing the tapes where I specifically say I cannot book two separate rooms and will have to look elsewhere. They put my on hold for 10 min while they “confirmed” the guaranteed adjoining rooms. The person they said they spoke to doesn’t even work at the hotel. They’re refusing to refund for the unfulfilled services they sold me.
