Tech Support Scam May 31, 2022

Scam Type

Tech Support Scam

Business Name Used

Accounting Matrix

Date Reported

May 31, 2022

Victim Postal Code


Total Dollars Lost


Scam Description

This company specifically lied to me on the phone. I asked if they were Sage Accounting and I was told yes! They were. They then told me to fix my issue I would need to pay my yearly fee (which we do typically pay to sage). After paying it was explained the charge would say “Accounting Matrix” I did not understand why until – was emailed by Sage Accounting later in the month saying they were going to also charge us $899 for our yearly commitment. So now we are being charged $899 twice because – they lied specifically on the phone. I wanted to speak with Sage Accounting and made sure twice to ask “you are part of Sage Accounting?” They had a website – that looked like Sage and even said Sage Accounting. But I was skeptical which is why I asked over and over again. Due to all of this, we ended up switching bank account numbers because we are sure this is Fraud. When I tried to dispute the amount Accounting Matrix said they would pay us back. Then when they did not refund the money – I called again and was told it would take 5 business days to get the money refunded. That was in February. We have not received a dime. After – when I tried to call and speak with a manager they hung up on me and blocked my number. I have also tried to call from a separate number the first time they answered now they will not answer this number either. And on top of this – they are supposed to be giving me 1 year of service. Which they are not. So after they lied about who they are – they are not even fulfilling the lie they told.

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