Scam Type
Other Scam
Date Reported
2023-01-25 00:00:00
Victim Postal Code
33853
Total Dollars Lost
603
Scam Description
(First off, there was a typo when purchasing my ticket(s) and they were made aware if that! )
This is the evaluation I received from (kiwi.com) abs have replied Ave ZERO response!
Dear Mr. Must,
My name is Abhishek, and I am contacting you on behalf of the Customer Satisfaction Team at Kiwi.com. Your reservation has been brought to the attention of our department based on your feedback on Trustpilot.
Have faith in me; I am the one looking into your case, and we will have this resolved as quickly as we can.
After reading your reviews on Trustpilot, I would like to learn more about the circumstances surrounding your booking with us so that we can consider them as feedback and take appropriate action.
If you’d prefer, we can talk about this over the phone, and I can merely answer your question as we talk, which will be convenient for both of us. If you agree, kindly give me the calling number and window of time that works best for you so that we may have the conversation over the phone.
Alternatively, I can also provide you with the relevant decision by email as well.
Looking forward to hearing from you
Kind Regards,
Abhishek.S
Customer Support Specialist
Kiwi.com
100% fraudulent people, scam artists, fraudulent info on there website and even if my fight was canceled DUE TO A HURRICANE, THEY STILL DO NOT REFUND THE MONEY!!!!! 100% FRAUD AND RIP OFF!
Flight F92187And fight F91150Flight F92187—Flight F91150
One flight from LAS to ONT and ONT to MCO.
I purchased an airline ticket from Las to ont and a connecting flight from there to Orlando on the 27th of September of 2022 for the sum if $603.70 with a Flight F92187—Flight F91150
One flight from LAS to ONT and ONT to MCO.
Purchased from kiwi.com and there website CLEARLY STATES that if the flight gets canceled, it’s a 100% guarantee of a FULL REFUND!
I did not get the ticket(s) and or even show up at the airport because prior to even leaving, herd on the news that the Orlando airport (mco) was shut down due to the hurricane! So ALL FLIGHTS TO ORLANDO ARE CANCELED UNTIL FURTHER NOTICE!!!
I tried calling kiwi and if you don’t have a flight LEAVING that day, you CAN NOT speak to a representative!!! I called and disputed the charge also did an online chat with Frontier airlines and they state that a refund of the amount of $327.96 WAS ALREADY issued back to the card ending in 9505 (which that card is no longer active by the way due to being issued a new card!
The bank DOES NOT see that refund first off!
Secondly, I should get the FULL AMOUNT of $603.70 refunded to me for the sole purpose of me NOT getting the services paid for due to a NATURAL DISASTER (HURRICANE) AND THE AIRPORT BEING SHUT DOWN!!!!!
I HAVE L have NEVER had an issue with Bank of America, and I do NOT see what the issue is and or why I should be penalized for a natural disaster like a hurricane and my fights being canceled and the airport being CLOSED due to the hurricane!
Date of experience: September 27, 2022
