Online Purchase Scam Jul 15, 2022

Scam Type

Online Purchase Scam

Business Name Used

Vineyard Vines

Date Reported

Jul 15, 2022

Victim Postal Code


Total Dollars Lost


Scam Description

Slick online catalogue, even a Facebook page. Placed order at end May for a pair of pants. Waited 7 days— just as I began to worry, I received a shipment email, and was billed. 9 days later, item has not been shipped. Sent 3 letters, one asking for a refund. Called customer service 15 July snd after a 15 minute wait. Was told: 1) „Addie “ the customer service rep, told me she would “ put my order on hold”, because she needed to “ ask the warehouse to release permission” for her to refund me — that I “should hear “ from her “by Tuesday”. When I pressured her about her company’s practices— they don’t have the pants and why should I have to wait til Tuesday— she agreed to refund me..BUT ONLY PARTIALLY, because of “shipping costs”— I reminded her nothing had been shipped, then she issued two refunds, one for 85.70 and 10.70 for the shipping. I then got two emails from an “Angela” stating 96.40 wasn’t actually charged to my account, II is just pending because they n ever charge until the item has shipped. However I WAS CHARGED on 07 July As you can see. I don’t know if the refunds ( presently pending ) will go through. I will let you know. I have all correspondence/ contact info and can forward it to you.