Scam Type
Online Purchase Scam
Business Name Used
Online Overseas Retailer Scam – Fake Tracking Notice
Date Reported
February 02, 2024
Postal Code
10536
Total Dollars Lost
$ 115
Scam Description
We ordered 2, “Carhartt Women vintage solid button down jackets”, one medium and one large. We were given a three to four-day time frame for arrival. We followed up and received a foreign shipping confirmation, the tracking information showed the item was in JAMAICA, NY waiting for a shipping label on the 9th, to the 22nd, then from then to the 29th it was shipped to Chicago to make its way by ground to me when Jamaica is in the same state and not far…
Shipping details are as follows:
2024-01-29 11:47
NY, Delivered, In/At Mailbox -> Your item was delivered in or at the mailbox at 11:47 am on January 29, 2024
2024-01-29 06:10
NY, Out for Delivery
2024-01-29 05:55
NY, Arrived at Post Office
2024-01-29 04:31
NY DISTRIBUTION CENTER, Departed USPS Regional Facility
2024-01-28 00:00
In Transit to Next Facility
2024-01-27 06:44
NY DISTRIBUTION CENTER, Arrived at USPS Regional Facility
2024-01-26 23:30
PHILLIPSBURG, NJ 08865, Arrived at USPS Facility
2024-01-26 07:01
CHICAGO IL NETWORK DISTRIBUTION CENTER, Departed USPS Regional Facility
2024-01-23 00:38
CHICAGO IL NETWORK DISTRIBUTION CENTER, Arrived at USPS Regional Origin Facility
2024-01-22 23:38
CHICAGO IL NETWORK DISTRIBUTION CENTER, Accepted at USPS Regional Facility
2024-01-22 07:12
JAMAICA, NY 11430, Departed Shipping Partner Facility, USPS Awaiting Item
2024-01-19 01:05
JAMAICA, NY 11430, Departed Shipping Partner Facility, USPS Awaiting Item
2024-01-16 06:40
JAMAICA, NY 11430, Departed Shipping Partner Facility, USPS Awaiting Item
2024-01-15 04:29
JAMAICA, NY 11430, Arrived Shipping Partner Facility, USPS Awaiting Item
2024-01-09 11:59
JAMAICA, NY 11430, Departed Shipping Partner Facility, USPS Awaiting Item
2024-01-09 09:59
JAMAICA, NY 11430, Arrived Shipping Partner Facility, USPS Awaiting Item
2024-01-09 07:59
JAMAICA, NY 11430, Picked Up By Shipping Partner, USPS Awaiting Item
2024-01-09 05:59
JAMAICA, NY 11430, Shipping Label Created, USPS Awaiting Item
Customer services questions multiple times why I want to return the items. The website has the Carhart logo, and customer service portrays them as coming from the United States. The orders arrived and both jackets were 2 sizes larger than ordered, aside from the cheap iron on Carhart logo on the jackets. The company continue to ask us to keep the product for a discount on another order, however we insisted on a refund and to return the product. They finally gave us a return address. They want us to return the product on our dollar or if we keep the merchandise the company will do a partial repayment.
The final email with return instructions and a vague threat is below:
“Dear Customer,
If you insist on returning, please return the item to the following address. But we suggest you check the shipping before you return, it may cost you a lot of money.
Please tell me the tracking number after you return, then we will refund you after we get the return package, it may take us a long time.
Address: No.218,Xinxi Avenue,Gaoxin District,Xi’an City,Shaanxi Province,China
Zip code : 710000
Phone number: 18723658493
Receiver: Tiffany Torres
If you can keep your order, we will do partial refund to you, and you can get the refund in a short time, it will be much easier for both of us, please consider it.
Thank you for your time and understanding.”
