Scam Type
Online Purchase Scam
Business Name Used
Unavailable
Date Reported
December 20, 2023
Postal Code
63028
Total Dollars Lost
$ 70
Scam Description
I do not have the scammers phone number. The number I inputted is incorrect but it made me type something in. All messages were exchanged via Facebook Messenger.
I purchased 3 pajama outfits for my infant daughter, 1 order on November 3rd and the 2nd order on November 11th with a 7-14 business day turnaround. The shop told me on November 30th the first order would ship out that day or following day, and the 2nd order would ship out the following week. After not receiving tracking or the package, on December 8th, I asked for tracking on both orders. She didn’t reply. on December 11th, I asked if she had received my message on December 8th, no reply. On December 13th I messaged her again asking for both tracking numbers and if there had been a delay, to please just communicate with me about it instead of ignoring me. She didn’t reply. Later that evening on December 13th, I messaged her again explaining my concerns and frustration. I told her I didn’t want to but if I had to, I would file a chargeback. She finally replied and said her messages kept crashing since Tuesday, although I had been messaging her since Friday. In this message she also states she never shipped my packages because she lost my address. She never once reached out within the 2 weeks after saying she was shipping them to ask for my address. I gave her my address and asked if either order had been shipped. She didn’t reply. December 14th, I asked if at least the first order had shipped and to please give me the tracking number. I also asked for her email since she says her messages have been glitching. She didn’t reply and never gave me an email to contact her at. I messaged again, explaining how frustrated I was & these were supposed to be Christmas gifts. At this point, I asked for a refund because I truly don’t believe she was ever going to ship out my items. She replied saying she messaged me through square and asked if I got it, I never did. On December December 14th, she said she was putting my package out for pick up. I again, just asked for a refund. She replied December 15th saying she initiated a refund earlier that morning. I told her I would be watching for the refund of $69.34. She then told me it would be through an e-gift card for her shop only. I told her that does me no good as I will no longer be purchasing from her in the future. She says that is her refund policy. Me asking for a refund and her coming up with excuses on why she can’t send it goes on for several days. I finally sent her some research I did that says, by the law, if you do not ship goods purchased within 30 days, you are required to give a refund back to the original payment method of purchase, not a gift card. She still refuses to refund my money back to me for items I never received.
