Scam Type
Online Purchase Scam
Business Name Used
Keto-Blast
Date Reported
Sep 20, 2022
Victim Postal Code
85204
Total Dollars Lost
259
Scam Description
On Sunday, September 18th I came across an ad for Keto Blast gummies on Facebook and decided to make a purchase. The ad brought me to a purchase link with the added incentive of getting the first month (one bottle) free. I had always wanted to try them and it seemed as though the website was having a good deal. From what I understood I was getting 5 bottles for around $40. This seemed like a believable deal because before completing the purchase, I researched what they were going for on Amazon. There you could get 3 bottles for $40. So the fact that they were giving a promotional price for package deals and the free bottle, it made sense.
I click to complete my purchase and I’m brought to a screen saying that my order is complete “asking” if I want to add 2 bottles of their cleansing gummies as well, also for a discounted price. The only thing is there was no button, or option, to decline the addition to the order, only a button to complete order. I thought that if I clicked on that I would be given the option to review my order (as is customary for making online purchases) and add or delete items as I deemed necessary. But no. I clicked on it and I was told that my order had been completed and that I would be receiving a confirmation email. Neither that page, nor the confirmation email provided the total amount of my purchase. The only way I knew is because I got an alert from my bank that I had just been charged $258.77!
I immediately emailed them and asked that my order be canceled and I receive a refund. I got a response shortly after explaining that the price was per bottle and not for the whole package and that the 2 bottles of the cleanse gummies added $60 to the order. It was then stated, “We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion”. I went back to the website and they did provide the price of each bottle in tiny font, but they did not provide the total price of the package as stated. And as I said before, there was no option given to not add the Cleanse bottles to my order.
In that same email I was offered a partial discount of $90 and I could keep the product. Since my order would still be $170 (nearly $100 more than what I could get the same products for on Amazon), I said no thank you and asked again that they cancel my order and issue me a full refund. I didn’t foresee it being such an issue as it was Sunday night and I knew that it would not be processed to ship until the following day. I got no further response.
Yesterday, September 19th, I emailed their email again asking if they had processed my request as well as emailing the other email provided for support. No response. Today I made time, while at work, to call their customer service number again to ask that my order be canceled and that I receive a full refund. They said that because the order had already been shipped they could not cancel my order. I could return the product to receive a refund, but I would have to pay the return shipping. This is unacceptable. I explained that I put in my request for cancellation before it was shipped to which they replied that they do not accept cancellations through email and did not care that I was never given a response with this information. Lastly, I know that they do have the ability to cancel or stop shipments after an order is completed. According to their terms and conditions they “ reserve the right to cancel, delay, refuse to ship, or recall from the shipper any order if fraud is suspected.”
