Online Purchase

Scam Type

Online Purchase Scam

Business Name Used

whitecloths.com

Date Reported

Sep 15, 2022

Victim Postal Code

40160

Total Dollars Lost

74

Scam Description

Return policy is misleading. The clothing ran very small. I ordered two sizes larger than i normally do and could still barely get the shirts on. One item i did order the wrong size.
Thanks for your reply.
But $12 is the highest compensation we can refund.
Please confirm if you agree or not.
Thanks.
On Wed, 14 Sep at 2:47 AM , Sheryl Whitcombe wrote:
You can increase my refund 73.77 as you don’t state any of this in your return policy or that items will have to be returned to China. These are deceptive practices. I will contact the BBB.
Sent from my iPhone
On Sep 13, 2022, at 3:03 AM, support@whitecloths.com wrote:
?
We feel so sorry for your dissatisfaction.
The relevant departments double confirmed that the products had sent to you are correct.
In this case, you need to return the products to our warehouse in China for a refund.
But if you return them, the shipping fee may be expensive to you.
Can we increase the compensation to 8USD?
Yours Sincerely,
Customer Service Team
On Fri, 9 Sep at 5:48 PM , Sheryl Whitcombe wrote:
Please escalate to your tier 2 team. Your sizing chart does not correctly represent true sizing and your return policy is misleading.
Sent from my iPhone
On Sep 9, 2022, at 12:24 AM, support@whitecloths.com wrote:
?
We’re sorry for the inconvenience.
But the item we sent to you is correct.
We’re so sorry for that return or exchange will not be supported
when your order has no quality issues.
We’re so sorry for your dissatisfaction.
May we refund you $6 as compensation?
Thanks for your kind understanding.

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