Scam Type
Online Purchase Scam
Date Reported
2023-01-10 00:00:00
Victim Postal Code
89084
Total Dollars Lost
88
Scam Description
Online order placed with Roger Florist for flower delivery to Henderson, Nevada on 12/23/22. Immediate “Thank you for your order” email was received along with order details and amount of purchase. Email received from customer service representative, Jackie Tyler on 12/25/22 stating order was
cancelled because it was “undeliverable” and a full refund was issued and would be available in 1-2 days. I contacted them by phone on 12/26 and placed on hold for one hour until finally hanging up. Called again and a man who answered only wanted me to order flowers and said I had to email customer service for anything else. I then sent an email on 12/26/22 complaining about the order not being delivered and expecting the the refund immediately “Manager Denise’s”emailed a response right away telling me that she showed a refund to my account on her end. On 1/04/23 after another email inquiry from me regarding the missing refund “Denise” responded by stating
“Have you looked in the account for Roger Florist? It
would show on your account as
Roger Florist.“
I emailed “Denise” back saying the $88.79 had still not been refunded. No response or refund as of today 1/6/2023.
