Scam Type
Online Purchase Scam
Date Reported
2022-11-21 00:00:00
Victim Postal Code
22307
Total Dollars Lost
35
Scam Description
The company promotes itself as a South Carolina company with Made in the USA clothing. They are actually a chinese company (probably a sweat factory, possibly Uyghur). I don’t think any of my PII was stolen – I have identity monitoring – but I am not 100% sure. I did not order through Facebook but went to the website – it seemed legitimate. When I saw the charge on my credit card was from China I knew it was a scam and sure enough, the clothing finally came (2 weeks late) and was 1. way too big; 2. significantly lower quality than stated on the website; and 3. One dress was supposed to be a cocktail dress with a skirt that had multiple layers of organza and glitter but was a cheap cotton knock off with a printed on pattern.
When I tried to return the items their customer service started negotiations with me on how much they would give me back and trying to get me to see this as a great deal.
Email exchange:
We have Shipped Your Order: #5451691
9 messages
service@ryabe.com <service@ryabe.com> Wed, Oct 5, 2022 at 1:15 PM
Reply-To: service@ryabe.com
To: **************** Ryabe ORDER ******** We’ve Shipped Your Order!
Hi ****** **** Good news: your order is on its way. You can find the shipping details below. Due to COVID-19 service impacts, tracking information maybe slowly but responsibly. Please allow some extra time for your order to arrive. Thank you.
USPS: ****************************** *********************************************************************************** *iew your order
or Visit our store
Order summary
Ombre Daisy Midi Dress × 1
Black / XL
39.99
One for the Ages Black Dress × 1
Black / XL
38.99
Subtotal
$78.98
Shipping
$14.99
Discount
-$3.95
Total
$90.02 USD
Customer information
Shipping address
Carrie Ann Alford
6619 East Wakefield Drive B2
Alexandria VA 22307
United States
Payment method
paypal — $90.02
If you have any questions, reply to this email or contact us at service@ryabe.com
****** *** ****** *****************> Fri, Oct 14, 2022 at 11:56 AM
To: service@ryabe.com
I need to return these two items. They are way too big. Please send me a return label.
***** **** ****** *** ****** *Quoted text hidden]
Ryabe 24/7 Service Team <service@ryabe.com> Sun, Oct 16, 2022 at 7:55 AM
To: **************** Dear customer:
Can you accept to exchange for the other size?
Anything we can do for you, Please feel free to contact us via service@ryabe.com
—
Best regards
Ryabe 24/7 Service Team
service@ryabe.com
https://www.ryabe.com/
Thank you and we hope you enjoy shopping with us!
If you have any further questions please contact us at service@ryabe.com ****** *** ****** ****************** Sun, Oct 16, 2022 at 9:40 AM
To: Ryabe 24/7 Service Team <service@ryabe.com>
No. I want to return and get a refund.
Thank you.
Sent from my iPhone
On Oct 16, 2022, at 7:55 AM, Ryabe 24/7 Service Team <service@ryabe.com> wrote:
?
[Quoted text hidden]
Ryabe 24/7 Service Team <service@ryabe.com> Tue, Oct 18, 2022 at 1:39 AM
To: **************** Dear customer:
We can refund you USD$35 as compensation, could you accept it and keep the item(s)?
[Quoted text hidden] ****** *** ****** ****************** Tue, Oct 18, 2022 at 7:25 AM
To: Ryabe 24/7 Service Team <service@ryabe.com>
I paid $90 for 2 dresses. Why are you trying to negotiate with me?
I want a full refund and to return the 2 items.
****** *** ****** *ent from my iPhone
On Oct 18, 2022, at 1:39 AM, Ryabe 24/7 Service Team <service@ryabe.com> wrote:
?
[Quoted text hidden]
Ryabe 24/7 Service Team <service@ryabe.com> Wed, Oct 19, 2022 at 11:14 PM
To: **************** Dear customer:
We can refund you USD$55 as compensation, could you kindly keep the order? If the clothes are returned, the freight will be borne by yourself. Shipping fee is very expensive.
[Quoted text hidden]
****** *** ****** ****************** Thu, Oct 20, 2022 at 6:56 PM
To: Ryabe 24/7 Service Team <service@ryabe.com>
I will accept the $55 and keep the dresses.
They will be exhibit A and B in my complaint with my friends at the BBB, Consumer Protection Agency and FTC for fraud.
Or you can refund me the full $90 and I’ll forget the whole episode.
The shipping fee is very expensive because Ryabe lies about being a US company based in South Carolina…and lies about the merchandise.
Good day.
On Oct 19, 2022, at 11:14 PM, Ryabe 24/7 Service Team <service@ryabe.com> wrote:
?
[Quoted text hidden]
Ryabe 24/7 Service Team <service@ryabe.com> Fri, Oct 21, 2022 at 8:15 AM
To: **************** Dear customer:
refunded</service@ryabe.com>
