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Counterfeit Product Scam Apr 13, 2022

Scam Type

Counterfeit Product Scam

Business Name Used

Upward Heart

Date Reported

Apr 13, 2022

Victim Postal Code

90815

Total Dollars Lost

$31.98

Scam Description

Purchased an item (mini chopper) from this website. When the item arrived, it was completely defective. Won’t turn on or charge at all. When I contacted the customer service department they would not send me a replacement item, they offered me only half of what I originally paid or for ME to pay the shipping (about $20 to ship internationally) to ship the defective item back to them and get “a full refund.” When I try and leave a bad review on their website, they keep deleting it.