Counterfeit Product

Scam Type

Counterfeit Product Scam

Date Reported

2023-05-17 00:00:00

Victim Postal Code


Total Dollars Lost


Scam Description

Purchased two jumpsuits that are marketed as AirEssentials. I followed the provided sizing chart. The company advertises that product can be purchased in size from chart measurements or one size smaller. I elected to size up one size. The two jumpsuits that arrived were extremely small and not suitable for wear. The fawn color one was nothing like the color pictured online. I contacted the company and was told no refund was due. I have been emailing back and forth with the customer support team and have not been successful in a refund. I was told to give them to someone else, then was offered $5, then $7, and now $9. I sent them a screen shot of their 100% risk free policy that states if unhappy with purchase a refund or replacement would be offered and am still being denied a full refund. I was told the freight back to China was too expensive, yet the package shipped from California. I mentioned this in an email and received no comment in regards to shipping location.

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