Scam Type
Travel/Vacation/Timeshare Scam
Date Reported
2023-06-09 00:00:00
Victim Postal Code
85053
Total Dollars Lost
363
Scam Description
I paid for 5 bookings ahead of time at Super8 by Wyndham metro Phoenix north at 8113 North black canyon highway Phoenix Arizona on Agoda website.
Super8 by Wyndham ultimately was condemned. Before I could use my stay. Agoda offered to give me a refund. Then changed and offered to reimburse me “Agoda Cash”. Then refused to do both and told me I had to wait until the condemned closed down property reached back to them. After a week of waiting because they kept telling me to wait 48 hours for super 8 response, we’re hanging up on me on the customer service phone line back to back to back for hours. They refused to compensate and said the property answers the phone and said they won’t accommodate. They asked for all the proof they could come up w. My credit card information. Fist last name. Birthdate. Asking for any information they could come up w. I was considered a platinum VIP member on their site. And they ultimately refused to compensate in any way. Now my profile and membership has an error when I try to log in. You have to book thru them over 25 times to achieve a so called platinum membership status. And they wouldn’t even give me the agreed upon agoda cash they offered in the first place. Now my membership is gone and they keep sending emails saying they hope I’m satisfied w the result of compensation. They are located in Malaysia.
