Scam Type
Tech Support Scam
Business Name Used
https://yoursupport24-7.com/
Date Reported
June 06, 2024
Postal Code
V2B 8M6
Total Dollars Lost
$ 0
Scam Description
A window suddenly appeared on my computer screen with a flashing message that my computer was frozen and to call posted phone number. Number was call agent answering (JD) gave employee number and stated that my computer was unprotected and requested entry. After providing entry, JD displayed numerous encrypted messages stating that these were likely from a foreign country sending pornographic images from my email address, and that i would need assistance to remove these and to secure my computer. Immediately a second agent (J) replaced JD. J provided an employee number and telephone number to reconnect if cut off. J continued to talk about my computer being compromised and that she would work to clean it up. The discussion with these two agents lasted approximately 30 min. J was abruptly replace by a 3rd agent (M) indicating that J was continuing to work on cleaning up the problem. M was immediately replace by a 4th agent (GW). By this time I was extremely confused from the previous 3 interactions and was not thinking clearly; and the agents had complete access to my computer and I thought they could open any files. GW stated that they were continuing to work on the problem. GW quickly began to state charge for the actions to clean up, computer security system and lifetime coverage. I was very confused at this point and feared that my files and data were compromised by their access to my computer. GW presented 3 different fees for the service provide by this call and for 3yr./5yr or life time coverage, 2500/2700 and 3000, USD. I was shocked by this and attempted to renegotiate an alternate fee. GW refused to negotiate and stated “take it or leave it”. I feared that my computer was fully compromised by their infiltration and that if I did not accept the offer my computer and files would be even more vulnerable. I agreed to pay for the life time coverage. GW requested that a check be written. I was so confused that it took me three attempt to get the check right. GW requested that the check be scanned and emailed to their organizations email and that the check be mailed to to Ultimate Security. GW also requested that I provide the following statement, ” I, RJF authorize the payment of $3300.00 USD from my check no. 013 towards the merchant Ultimate Store for lifetime security and support.” I was so confused at this point that I was unable to type the message and GW interceded and typed the message. Once the scanned check was received by them my computer was immediately cleared of the electronic messages initial displayed the first agent JD. I received a call back from GW the next day to confirm that the check was mailed. I again attempted to renegotiate the amount but GW refused. When I stated that I was contemplating stopping the check, GW became agitated, insisting that the check had to be mailed, which it had been and the tracking number was given to GW. Immediately thereafter I went to my bank and put a stop order on the check changed the conditions of the account identified on the check and destroyed my visa card and changed my convenience banking card, fearing any action by GW to obtain funds from other accounts. I was unable to stop the delivery of the check as I am from outside the USA. Since then I have realized that this was a scamming episode. I have opened a file with the local police department regarding these activities. I also took my computer to a computer tech to have any info from this agency. The computer clean up removed contact information and security programming that the agency had implanted in my computer during the interaction and provided an alternate security program to protect my computer. At his point no money has been lost through this interaction. I am anticipating contact for either Ultimate Security or GW once the stopped check is received by them. I will also be submitting a BBB report regarding this interaction. I have been instructed by the RCMP, the bank and the computer company not to have future contact with this organization or its agents.
