Scam Type
Tech Support Scam
Business Name Used
Tech Support Scam
Date Reported
April 15, 2024
Postal Code
22191
Total Dollars Lost
$ 1200
Scam Description
Scammer stated in order to fix my outlook.com email address they would have to get a refund from the Best Buy Greek Squad of $120 so they would be able to charge me $100 to fix my computer email address that could only send but not receive. Then they stated there was a mistake in the refund. Instead of $120 and the check sent was $1,200. Later I was told by NFCU Fraud department scammers have very sophisticated software and they can manipulate the screen of what you see. So they accessed my computer and showed an excess amount of dollars in my account of $1,200. This was after several times the screen went blank several times. Then they wanted me to go get an Apple gift card which then I would scan and email it to them. After they received the refund they would fix the release from the Geek squad where I bought the computer and they would be able to go online, gain access to my computer and fix the email account. This they did but when they were accessing my computer my mouse did not work. Somehow they were able to obtain a screen shot of my Navy Federal Credit Union web page. SO I went and bought $1,200 gift card at an Apple store. Scanned it with the numbers exposed. The next morning I logged onto Navy Federal Credit Union and there never was any account that showed an excess of $1,200 but instead showed an account missing $1,200. I still had the card so I went to the Apple Store and spoke with the manager. The manager took a scanner out of his pocket and scanned the gift card. He stated there was no money left on the gift card. So it dawned on me I had been scammed. There is no way to get the money back. Later I was told by NFCU Fraud department scammers have very sophisticated software and they can manipulate the screen of what you see. Navy Federal Credit Union fraud department then changed several accounts belonging to me. First they deleted the account used in the scam. Then they created a new account and emailed me instructions regarding what they had done and that I should notify any auto deduct accounts of the new account.
