Scam Type
Phishing Scam
Business Name Used
Norton LifeLock Spoof Fake Invoice and Email Phishing Hacking Software Scam
Date Reported
August 02, 2023
Postal Code
None
Total Dollars Lost
$ 0
Scam Description
I received an email from NortonLifeLock showing a $426.99 payment was being drafted from my account for a two-year auto renewal of NortonLifeLock Premium Support. The email stated I must call if I want to cancel and have the money refunded. I called and told them I cancelled Norton two years ago. I was told I did not cancel correctly and needed to go to a website to complete a form. The guy then started giving me a lot of letters to type into the search bar that would take me to the form I needed to complete. He then proceeded to tell me he needed to know what browser I was using. At that point, I hung up on him. I went and looked at the sender email and noticed it appeared to be a personal gmail account and not a business account.
