Business Name Used:
None
Date Reported:
2024-05-17
Victim Postal Code:
00000
Total Dollars Lost:
$ 4000
Scam Description:
It’s a long intricate story and I don’t know all of the exact details, but my mom’s Venmo account for her business was not working so she tried calling support. Except, she called a bogus number and the fake support rep convinced her to download Iperious, which allowed him to gain access to her phone. He was logged into both her personal account and business account sending money back and forth between the two and also sent money to one of my mom’s friends from my mom’s account that seems to have cleared – but in the process, some money is missing, several thousand dollars. Cashapp was also involved somehow. And now her iCloud account is disabled (we can access it, but can’t download anything or access any payment options). I’m trying to figure out how to best help her. So far we have deleted the scammer app and changed her iCloud password, and I’m trying to back up her phone once the iCloud account is reactivated, and then planning to wipe the phone and restore from backup. All her bank accounts have been frozen and will be shut down next business day. Is there anything else I can do or need to be thinking about to help? I’m worried they won’t be able to get the money back but she seems convinced the bank will be able to. I’m also concerned that they accessed some other sensitive information on her phone. Oh, and my dad is in the same scenario – he also downloaded a remote control app because one of the Venmo accounts was logged in on his phone.
