Scam Type
Online Purchase Scam
Business Name Used
Unavailable
Date Reported
September 24, 2024
Postal Code
62468
Total Dollars Lost
$ 64
Scam Description
I had made a purchase on July 28, 2024. I got the order confirmation email as well as the “your order has shipped” email. However, I still had not received my package or any of the items as of August 29, 2024. I sent an email explaining this, and they told me that their records show that it had been delivered, as it had not. I explained that I would like a refund or my items and that this was unacceptable for them as a business to just tell me they were sorry. I did mention that if I had known that the business was not stationed in the USA, I would not have ordered due to past problems I had with other companies not based in the USA. They informed me that “we have warehouses around the world to ensure that packages reach customers in a timely and complete manner. Due to the upgrade and maintenance of the system, the information you mentioned cannot be browsed at the moment.” On August 30, 2024, they told me that they would resend my original order. I let them know that I appreciated it and thank you. They replied, letting me know that I would not be issued a tracking number due to system restrictions. That if I were to like an update to reach out to them within 3 business days. On September 2, 2024, I reached out, asking for an update. The email I received was to me, another excuse. I received the following on September 2, 2024, at 8:15 am: “We regret to tell you that the logistics accidentally lost your package during transportation. After receiving feedback, we have arranged to ship again. As you know, estimated delivery dates may be affected by many factors, such as traffic conditions, holidays, or weather.” Then I get an email on the 17th at 6:40pm telling me that it had been delivered. I once again let them know that the package had not been delivered and that the mail carrier had not received it as of this time either. I then let them know that I was upset and that I need an explanation as to why I keep getting the same answer each time I ask for an update. On September 18, 2024, I was told: “With our unremitting efforts, we have obtained a 70% refund for you. I know this may be different from the ratio you expected, but please understand that we also suffered a huge loss as the products were sold at a very low price already. We would appreciate it if you could understand our difficulty. Please allow me to apologize again for the current situation.” I was then told, on the same day, “We apologize again for the unpleasant shopping experience we have brought to you and hope to resolve this issue as soon as possible. We have fully understood your intention and have applied for a 100% refund for you. The refund will be returned to your [original method of payment]. And your order refund will be processed today.”
Today, September 24, 2024, I reached out to them and let them know “that this is unacceptable. If I have had this experience, I wonder how many others have as well. I still am yet to receive any item or my refund.”
