Scam Type
Online Purchase Scam
Business Name Used
Online Purchase
Date Reported
March 31, 2024
Postal Code
23454
Total Dollars Lost
$ 0
Scam Description
I saw an ad for this business on Facebook and it was selling a product that I thought would be cool for my son, so I bought it. Initially, I was overcharged but they refunded the difference. After that, it took forever to even get a tracking number and I had to ask them for it, after they lied and said it was already sent out. It took over a month to get here and when it did, both items had smooshed packaging and the products inside were damaged. I have been trying to reach out to them for almost 4 months now. They only way to get in contact with them, is through a website in which you leave a message and get an automated response, saying someone will reach out to me. This automated message keeps telling me the same thing. Come to find out, this company is notorious for either never sending out product, or sending out products that are cheap and damaged. They also do not have a phone number or legitimate email address.
BBB Notes as provided by the FBI:
WHAT TO DO IF YOU ARE A VICTIM
If you are a victim of an online shopping scam, the FBI recommends taking the following actions:
• Report the activity to the Internet Crime Complaint Center at www.IC3.gov or your local FBI field office, which can be located at www.fbi.gov/contact-us/field-offices.
• Report the activity to the online payment service used for the financial transaction.
• Contact your financial institution immediately upon discovering any fraudulent or suspicious activity and direct them to stop or reverse the transactions.
• Ask your financial institution to contact the corresponding financial institution where the fraudulent or suspicious transfer was sent.
If you believe you are the victim of an Internet scam or cyber crime, or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center at www.IC3.gov.
