Scam Type
Online Purchase Scam
Business Name Used
Unavailable
Date Reported
July 15, 2023
Postal Code
None
Total Dollars Lost
$ 0
Scam Description
I purchased two seats for Taylor Swift at Levi Stadium in November 2022. I paid almost $2,000.00 for them. I was charged right away. I kept in touch with them over the next months to make sure my tickets would be delivered in time for the 7/28/23 concert. I received email confirmation that the tickets would arrive digitally in time for the event. On 7/15/23 I received an email saying that “my tickets were being refunded because the seats were no longer available.” After much back and forth with their “chat” feature person (no live representative available, ever).
I received NO EXPLANATION as to how seats/tickets I purchased 9 months earlier were now “unavailable. I should consider myself lucky that they did refund the money, although it is clear that this vendor “sells” tickets to seats, collects the money, keeps the interest for almost a year, then just sells the same seats to someone else for a (now much) higher price. Then just says “sorry, your seats are unavailable.” Even though they refunded the original purchase price – there is still considerable emotional damage to the two teenagers who waited for this all year. Even if this is somehow legal – there should be laws against it, not loopholes to get around doing this in some legal way. I will be looking to see if there is any kind of class-action suit. It’s Taylor Swift. It’s two young girls. It’s genuine pain and suffering and definitely cruel and unusual punishment. If anyone knows of a lawsuit, let me know, I will definitely join.
The used two different telephone numbers, one email: support@tickets-sales.com
