Scam Type
Online Purchase Scam
Business Name Used
Unavailable
Date Reported
December 15, 2023
Postal Code
28659
Total Dollars Lost
$ 90
Scam Description
I ordered flowers on 11/14/23 to be delivered on 11/17/23. I spoke with Myra on 12/7 and asked for a copy of the final invoice to be emailed to me. I then found out the flowers were not delivered. When I asked why they weren’t delivered, she said the exact flowers were not in stock and I should have received an email. I did not receive an email. I also asked for a credit to our account in full. I spoke with someone else on 12/8 but failed to get her name. I hadn’t received the email with the copy of the invoice or credit so I requested it again. I asked her to send it to my personal email, jodicdeal11@gmail.com, since we were having difficulty with it coming through my work mail. I did receive the invoice this time and discovered it was for $83.73 rather than $90.23. It was short the $6.50 tip for the driver, but our charge card reflects the total charge of $90.23. She spoke to their finance department and my understanding was I was supposed to receive an email later that same day with the correction and the credit.
On 12/11, I spoke with Ang and asked for the corrected invoice to be emailed to me, as well as the credit. The invoice that was emailed is in the same amount of $83.73. She spoke with the finance department also and told me she would email me the corrected copy, as well. She also said I should be getting an email with the credit information soon. I’m not sure what this means, but I still need a copy of an invoice showing the credit for our finance department.
I have spoken to them on the phone three times now and emailed multiple times. I have a sense of urgency because we are a nonprofit, the flowers were not delivered yet we were charged, there’s a different amount on the invoice and our finance department is waiting on the corrected copy as well as the credit. I also have not gotten answers from the emails I sent and unfortunately, it took several phone calls to get the invoice copy I requested, which was in the wrong amount.
Any help you can give would be greatly appreciated.
