Scam Type
Online Purchase Scam
Business Name Used
Unavailable
Date Reported
December 15, 2023
Postal Code
55405
Total Dollars Lost
$ 140
Scam Description
The chainsaw that Iordered appears used as it is greasy/oily to the touch and the manual is also soaked in oil.
The product is defective as the chain will not engage even after adjusting the screw to it’s fullest.
The product interior packaging did not appear to be in factory-new condition. It looked to be used and returned by someone else.
The product quality is sub-par and over-priced when compared to other similar products. Attachments look flimsy and unsafe. The instruction manual is not translated into English correctly, has bad syntax and is not understandable.
Idid send pictures of the product to IToolMax as per their return policy. a m not satisfied with this product.
Iwas well within the 30 day return policy.
a s k e d for an RMA# a s per their return policy and never received one.
iToolMax is not being honest with their explanation of the situation and with my email trail in
compliance with their requirements, as Ihave complied with all of their return requirements.
I have not yet returned the product as IToolMax has not sent me an RMA#
