Scam Type
Online Purchase Scam
Business Name Used
Online Retailer Scam
Date Reported
April 12, 2024
Postal Code
94131
Total Dollars Lost
$ 392
Scam Description
I placed an order and paid extra fees for the order to be delivered on the same day, expected delivery on 4/1. On 4/1 I received an email that a hold was placed on the order. Note: I only received the notification that the order was placed on hold, with the note “Your order is being placed on hold. We have made sever attempts to contact you, with no response. Unfortunately, there is no sized specified in your order.” I was never contacted by the company and when the order was placed, a size was entered. To resolve this, I attempted to call the 800 number and was on hold for 30+ minutes 2 separate times, never reaching someone. I also replied to the status email, with no recognition or response. I called the company again the next day and connected with someone on the phone who told me the order would now be delivered the next day (4/3, which was past the time I needed it delivered). The hold was resolved well before the “3pm cut off for same day delivery” but was told I need to pay even more to actually get it delivered that same day. Since this would make the order unusable at that point, I requested a refund. I have contacted the business repeatedly and have yet to receive no response.
The website links to BBB accreditation for other businesses (https://samedayrushprinting.com/bbb.html) and claims an A+ rating, however the BBB page for same day rush printing has an F rating (https://www.bbb.org/us/ny/new-york/profile/printers/same-day-rush-printing-0121-113386).
