Scam Type
Online Purchase Scam
Date Reported
2023-03-10 00:00:00
Victim Postal Code
03062
Total Dollars Lost
144
Scam Description
Was looking online for a florist to deliver flowers to my sister’s new home in FL. I saw an ad when I Googled flower delivery in The Villages- and the ad said that Roger’s Florist was best rated for that area. I charged $144.61 to my VISA on 2/6/23. Roger Florist
Thank You for Your Order
Customer Name: Cynthia T
Order: 137682
Order Details
Product Name Quantity Amount
1 Eden 1 $119.74
Service Fee : $14.99
Tax : $9.43
Total : $144.16
On Feb 14th, I learned that my sister never received the flowers so I emailed customer service. A day or 2 later, I called and someone answered the phone- not identifying that I had reached a flower shop or any business. I asked if it was Rogers Florist and he said it was. I gave him my order # and name and copied this: and he said they had cancelled my order because they don’t deliver to that area. I was never informed of this before. I was told he was issuing a refund to my credit card and when I mentioned that I thought the customer service was terrible, he hung up on me. It is almost a month later and I still have not received a refund. I reached out again and on 2/28 received this email: Hello Cindy
My name is Denise and I am a manager at Rogers.
I have looked into the system and it shows me a refund on our end.
Please see below for our system receipt.
Would you please give it 1 or 2 more days and if you still do not see the refund please contact me direct by replying to this email and please put my name Denise on the subject line so it can forwarded directly to me.
Have a lovely day! I’m always here for you!
ID: 137682
Customer Name: ******* * *********** ******** Total Amount: $119.74
Service Fee : $4.99 *** (THIS IS $10 LESS THAN WHAT THEY CHARGED ME!!)
Tax: $8.73 – (Sales Tax)
Refund Total: $133.46*** different total than what I was charged
I have sent 3 more emails to Denise letting her know that STILL nothing is showing up on my credit card account from ROger Florist.
