Scam Type
Identity Theft Scam
Business Name Used
Amazon / imposter
Date Reported
September 19, 2023
Postal Code
11561
Total Dollars Lost
$ 47
Scam Description
Hi, the scammer used my name on Amazon.com website and changed my email address and phone number after I tried returning the ink cartridges. He stole $47.88, and I am working with credit card company Citibank to get the $4,500 back. He tried to use all my credit cards to take a total of $14,000, but was able to stop the $9,500. Some how he got to take $4500 from my Citi card. I had to cancel all my cards and he hacked into my “Shop” App to add his Wisconsin address to ship this bike purchased he made.
Amazon cannot fix this issue at all. They keep saying they will email the accountant (no phone number) and have to wait 24-48 hours. At one point they said they deleted his information, then found out today that he managed to change the email address back to his own with his phone number. When I was able to change my password it would always stop me at Two way authentication. Amazon asked me to send my license to prove which I did but nothing. Amazon even told me to download the authentication app to get the code and when I did, nothing. They kept me on the phone about an hour or two only to say the same thing I have to email the accountant and have to wait 24-48 hours. Even someone at Amazon would hang up on me cause they couldn’t resolve it and one told me they found no suspicious activity when another said they did. I almost feel like the scammer works for Amazon. I am just mind blown how a billion dollar company can’t have a better security system in place. I am at a loose for words.
And this all happened beginning on September 9th.
I no longer have an Amazon account and I longer want to be part of them, but I don’t want this happening to anyone else. So if this email would help which I hope it does and for myself that would make me happy.
