Scam Type
Fake Invoice/Supplier Bill Scam
Business Name Used
Fake Invoice – Tech Support Scam
Date Reported
July 09, 2024
Postal Code
21060
Total Dollars Lost
$ 0
Scam Description
I was working on my computer, 1/3/2022, when I was interrupted by a warning message that claimed I didn’t have a firewall and to call for help. I did. I was informed the following was the problem: NETWORK SECURITY BREACH & IDENTITY THEFT ISSUE, ROOT CAUSE -NO ACTIVE NETWORK PROTECTION, CASE STATUS: CRITICAL. For $499, I could get professional support, free consultation and on phone support, for two years. So I provided my VISA card and allowed them to install V-TRON software, remotely. The problems started shortly after that. For some reason I was receiving frequent phone calls by different people, monthly, asking about any irregularities. There were none and asked that they not contact me. If something is wrong I’ll contact V-TRON. That request fell on deaf ear and I began to get frustrated. So in May 2022,via email, I requested to cancel the contract. I did not ask for a refund just wanted them to leave me alone. The calls did not stop so I asked to speak to a manager. I spoke to Robert Davidson case manager on 6/30/2022 and he assured me that the contract would be cancelled. Fast forward to July 3, 2024. I received a call from a John Ethan who informed me I owe $11,800. According to what I was told they continued to service my computer. I guess the good news is he cannot add this charge on my VISA card because it expired and when the calls didn’t stop I had my computer wiped on 8/2/2022. Also, I attempted to e-mail a cancellation request on 5/7/2022 and the e-mail address came back ‘Address Not Found, same for their mailing address. My guess is that I was being billed each time I received a call and that is how they get the amount $11,800 and the reason the calls continued in spite of me asking for the calls to stop.
