Scam Type
Counterfeit Product Scam
Business Name Used
Online Purchase
Date Reported
August 20, 2024
Postal Code
23502
Total Dollars Lost
$ 44
Scam Description
I saw an ad on FB for Batana Oil. The ad stated but one jar and get the second jar free for $39.95. I received the product 10 days after the order was placed. I developed redness and itchiness to my scalp as well as discoloration to my hair. I sent an email at the address provided by the company which stated:
Hi Andrea,
We are very sorry for the inconvenience. We will forward your issue to our store manager so we could give you an update.
Thank you for understanding.
Warm regards
CS Team
It has been exactly one week to the day and I have not received another email and unfortunately like a lot of companies there is no phone number to talk to anyone. A beg lesson learned! No more online shopping for me.
BBB Notes as provided by the FBI:
WHAT TO DO IF YOU ARE A VICTIM
If you are a victim of an online shopping scam, the FBI recommends taking the following actions:
• Report the activity to the Internet Crime Complaint Center at www.IC3.gov or your local FBI field office, which can be located at www.fbi.gov/contact-us/field-offices.
• Report the activity to the online payment service used for the financial transaction.
• Contact your financial institution immediately upon discovering any fraudulent or suspicious activity and direct them to stop or reverse the transactions.
• Ask your financial institution to contact the corresponding financial institution where the fraudulent or suspicious transfer was sent.
If you believe you are the victim of an Internet scam or cyber crime, or if you want to report suspicious activity, please visit the FBI’s Internet Crime Complaint Center at www.IC3.gov.
