Scam Type
Counterfeit Product Scam
Business Name Used
LightintheBox
Date Reported
Oct 25, 2022
Victim Postal Code
07052
Total Dollars Lost
49
Scam Description
The site offers some real nice clothes which when ordered it is obvious someone tried to create a replica of what is shown. The workmanship and fit is all tacky and the quality is really poor. Once the customer tries to return the product an email is sent informing us to ship (at our own expense) the product to China and after weeks of waiting for delivery in China (if not discarded by customs) we’ll get part of our $$ back. Please see copy of email:
We’re sorry that you want to return the product. Sorry that we don’t have the return label currently, please return it to our Asia warehouse by the cheapest tracking service in the post office.Please understand that you need to cover the return postage. Usually, it costs $10-$40, and it takes 2-4 weeks for delivery. The refund USD 37.99 will be issued once we receive it and pass the quality check.
Please check the return instruction below.
[REQUIRED]: Please REPLY to this ticket in 7 days with (a) Return Date, (b) Return Carrier, and (c)Tracking Number. So that we can keep this record in our system.
1. Please Write down the ORDER NUMBER: ******** on the paper and include it with your return package so that the warehouse staff can recognize your order.
2. Because we don’t have the return label service, please use the cheapest tracking service of the POST OFFICE to return the parcel to China, and mark it as “Returned Goods” (Sample: http://litb.cc/l/rFCz ) to avoid it being destroyed by the Customs Office. Also, we’re UNABLE TO accept packages from the Express like DHL Express, FedEx, UPS, etc.
3. Please understand that you need to cover the return postage. If you would like to use the original package to return, please REMOVE the original labels to avoid misunderstanding by the custom/carrier.
4.Return Address
Name: TianGuiChuan
Address: 3rd Floor, No.1 workshop, DingMei Manufacture (Old Industrial Area),No. 399, Meixiu Road, Xiuzhou District
City: Jiaxing
Country: China
Postal Code: 314000
Phone: +86- 13067686978 (Chinese Only)
[REQUIRED]: Please REPLY to this ticket in 7 days with (a) Return Date, (b) Return Carrier, and (c)Tracking Number. So that we can keep this record in our system.
We appreciate your cooperation and support.
Sincerely,
Customer Service
