Scam Type
Travel/Vacation/Timeshare Scam
Business Name Used
Unavailable
Date Reported
September 25, 2024
Postal Code
01007
Total Dollars Lost
$ 0
Scam Description
I called what I thought was Southwest Airlines to book a flight using my rewards points; I’d forgotten my password. The person who called himself Mack, who sounded Indian, pretended to be a SWA representative. He asked me my security questions, then said that my answers were incorrect. He had me spell everything several times. He said he could get me back into my account through “back channels”, then said he was from another company that SWA used to help settle these things. All this took a lot of time. He asked me my birthdate, phone number, , address, and email address and the names and birthdates of my wife and tow friends and sent me a link to log on and change my password. He said that for my inconvenience he could give me a deal on the tickets (for my wife and two friends, using only have the points but costing $364, plus the preferential seating, which he said cost $45 for each of us, each way. When I paid via my SWA visa card, I received a fraud alert for $500 and saw that it was from KRADFLY.com. I quickly googled it and found that they had hoodwinked another customer who thought they were booking on Alaska Airlines. I quickly hung up and called VISA and cancelled my card, and called SWA through the number on the back of my credit card and changed my User name and security questions. Total time > 2 hours. This jerk was really slick. And they advertise on the web!
