Scam Type
Employment Scam
Business Name Used
Employment – Sonata Talent USA
Date Reported
September 18, 2024
Postal Code
30120
Total Dollars Lost
$ 0
Scam Description
They created a LinkedIn job posting for Customer Service Assistant that was part -time and remote. They came back with a job offer with not interview and slated the job as 10-40 hours/week.
“Thank you for your application, our hiring team at Sonata Talent USA has reviewed your resume thoroughly. I’m writing to inform you that the team has made a unanimous decision to extend the offer of Remote Customer Service Assistant with Sonata Talent USA on the following terms and conditions:
Position: Remote Customer Service Assistant
Job description: A dedicated Customer Service Assistant to provide personalized support in a well-organized and timely manner. You will work on a one-to-one basis, assisting with various tasks related to customer inquiries and communication.
Key Responsibilities:
• Manage large amount of incoming phone calls.
• Collects and enters a large number of product orders on company’s CRM.
• Identify and assess customer’s needs to achieve satisfaction.
• Build relationships and trust with customer accounts
• Provide accurate, valid, and complete information to customers.
• Ability to follow up to ensure problem resolution.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns
Start date: September 30, 2024
Working Hours: 10-40 hours weekly
Salary: $28.57/hour.
Benefits:
– Flexible working hours.
– Remote work environment.
– Opportunities for professional growth and development.
– Health, dental, and vision insurance (if applicable).
– Paid time off and holidays.
We kindly ask you to review these conditions and reply to this email with your acceptance or declination.
We look forward to hearing from you and thank you again for your time and correspondence with Sonata Talent USA.
Best Regards
Alex Van ******
Recruiter
Alex_******@outlook.com”
