Scam Type
Utility Scam
Business Name Used
Xfinity Imposter
Date Reported
June 12, 2024
Postal Code
06515
Total Dollars Lost
$ 159
Scam Description
I originally Googled “xfinity customer service” and found the phone number that I provided in the form. This person pretended, I realize now, to be an xfinity customer service agent, and he had identifiable information from me (including my 2-step verification number for the xfinity account on file). He pretended to schedule a cancellation for my xfinity service (not verifying whether my new address was part of their network or not), including a “cancellation fee.” I asked to use the card on file, as he said my charge would be for the final bill–which I had just paid the prior week–and the cancellation fee. I was very distracted and should have immediately hung up when he said he could not use the card on file and needed a different one. Alas. I provided my card number, including security code and expiration date, and he pretended to confirm with his accounting department that the charge would go through. When we got disconnected, he called me back at the following number: 517-639-1595. When my credit card company flagged the charge as suspicious, I almost hung up on him again, but then he asked me to approve the charge.
