Scam Type
Online Purchase Scam
Business Name Used
Online Purchase
Date Reported
December 20, 2023
Postal Code
30281
Total Dollars Lost
$ 75
Scam Description
I first saw this add in an Instagram biz insert in 12/3/2023. I obtained the web address and entered it in a separate new Google search session to avoid malicious code. I did review the sight and researched the internet for fraudulent claims. Since I found non on 12/3 I placed my order for 4 boxbollen sets, 1 single pink one and a 3-pack of red ones. On 12/3 I immediately received notification of the charge from my credit card. I also received confirmation of my order number from support@boxbollen.com. The following day On 12/4 I received notification of my order fulfillment with a DHL eCommerce tracking number advising USPS delivery. In checking the tracking record the status description showed en route on 12/4 from Hillside, NJ to my city, State with 1 of 2 tracking levels being fulfilled – Notified and En Route. The 3rd and final level is Delivered. I don’t see indication of a delivery method, but my order has been in the En Route status level since 12/4/2023. I have sent several inquiries as directed via email have not received acknowledge or receipt nor a response. I have inquired via text message – which identifies as an Automated Text Bot that provides up to 5 standard responses. I even bypassed the standard responses and entered an actual status request message that doesn’t move out of cue but lists a message advising that if I leave the chat my inquiry response will be provided via email. The chat session has been opened for almost an hour. There are no options to cancel this order nor have I received a response from the merchant who claims to be Boxbollen. So here I am on BBB Scam seeing if there may be others who have ordered from this merchant with similar experiences or if there may be insight about this merchant.
