Scam Type
Online Purchase Scam
Business Name Used
Online Retailer Scam
Date Reported
November 26, 2023
Postal Code
98133
Total Dollars Lost
$ 60
Scam Description
to MarjorieB
My order was doubled for me from 2 to 4 pillows. Does anyone try 4 pillows? No way to modify an order before placing on your website it is a dishonest business practice; especially when I was told on the phone 2 pillows will be removed after telling “the warehouse” and $60 will refund back to me! I will not attempt to mail back the extra 2 pillows hoping for a refund; nor do I want to try making additional orders from Durila, but I will start warning others about your website and “team”, and also contact the BBB. All I receive are form letters from “Marjorie B.” with an apology and invitations to order other Durila products With regrets* ***
