Scam Type
Other Scam
Business Name Used
Unavailable
Date Reported
November 22, 2023
Postal Code
V2Y 2P2
Total Dollars Lost
$ 0
Scam Description
I’m not sure if I’ve chosen the best/correct options to this point, but here is my info. I googled for flower delivery in Kelowna & it popped up options. The one at the top of the list for me was “#1 florist in Kelowna BC”, clicked on the link, it says “seving Kelowna for over 30 years” & “delivered by a local Kelowna, BC florist” & showed a map with a pin in Kelowna. I now know I MISTAKENLY thought I was ordering local & realize their wording was actually clues that I did not pick up on. I placed an order, received an online recipt that said $65 (not CDN or USD, just $65 – I have a screenshot), the day the flowers were being delivered I rec’d a text saying that the original bouquet I ordered was not available but they could get another one delivered for a bit more money, had to call in to give them my VISA #, I called & the guy who answered said he needed to transfer me to another person, I then asked are you a local Kelowna co. (as it seemed odd an florist would even have multiple people to deal with stuff) & he said YES. I did the add, the flowers were delivered, the person receiving them texting she had gotten them & they were very lovely. A day or two later I was looking at my VISA statement & I noticed I was overcharged. I called to let them know & the woman who answered said oh no, there was no error, you were billed in USD. I said why would a local Kelowna co. be charging me USD? She said our warehouse is in the States……& then it dawned on me. I’d been duped. I said where does it say USD I never saw that anywhere, she said once you click on a product it then shows in little letters that it is in USD. Not on the front of the website, not on the pictures with original pricing, I didn’t see it when I clicked & chose a product, it didn’t show up on my receipt. So, at this point, I feel like they are purposefully deceiving people placing orders, takiing business away from actual local florists & chargin in USD. So I emailed the Kelowna chamber of commerce, they suggested I reach out to you. I spoke to one of your reps who said report the business, I said the business is not listed, she said use the scam tracker. So here I am, is there any way to call this company out? Warn other people that the way they’ve set up their website seems pretty intentional to deceive someone rather than make it clear your actually NOT ordering from a Kelowna BC co.? I hate the thought that I didn’t actually get to give my business to someone in Kelowna. And I’m not sure if my voice here can do anything, but maybe there’s lots of other people too & collectively our voice might mean something/be able to help someone else from being tricked? I don’t know if reaching out to Consumer Matters on Global news might be of any value? Thanks
