Scam Type
Online Purchase Scam
Business Name Used
Hemp Earth
Date Reported
November 09, 2023
Postal Code
98023
Total Dollars Lost
$ 0
Scam Description
They rip you off if their product gets lost in the mail. My package was not insured and got lost in the mail the week hempearth sent out the product. I wrote multiple emails informing them and was told I took the risk purchasing from them so it’s my fault. And a replacement will take 14 months to send out. Or I could get a discount code and buy it again. DONT BUY FROM HEMPEARTH CA!!! I tried reaching out to the company you work for multiple times for a reship and they keep changing the date. I ordered in July of 2022 and the reship was promised for a full 15 months afterwards in October of 2023. Now the new date is January 2024. Their customer service team are so terrible and incompetent with the email communication. This company is a scam.
I contacted them last year in 2022 when my package was lost in the mail. I was told via email that the product would be reshipped 14 months later at the end of 2023. When I contacted them on the reship date they claimed the product couldn’t be reshipped until 2024.
They also doxxed my address, full name, phone number, and threatened me in retaliation of review.
