Scam Type
Other Scam
Business Name Used
Recurring Subscription Scam
Date Reported
August 21, 2023
Postal Code
None
Total Dollars Lost
$ 53
Scam Description
I signed up for the one-time cleaning at the discounted rate. The website hires a local cleaner to come and clean, however, a series of events led to the cleaner not showing the first time and then coming late the next day. He did an alright job but the process was disappointing, so I canceled further appointments the website made for me. There was a confusing bi-weekly system to sign up for and I just went in and attempted to cancel everything. Had receipts for all of the cancelations. This was a few months ago. Today I found a charge for $52.95 because somehow, I was signed up for a membership for a cleaning every few weeks. Turns out they have charged me $52.92 3 times since then, for a total of $158.85. Their website offers no phone number and only one method to submit a ticket with a 24-hour response time. They responded with the following. I canceled my card so they could not charge me any more money. they are trying to charge me more for my original cleaning 4-months ago. None of this was in email so I had no way of knowing unless I watched my transactions. because there were no receipts via email or text.
