Scam Type
Other Scam
Date Reported
2023-06-02 00:00:00
Victim Postal Code
48114
Total Dollars Lost
48
Scam Description
I have reached out several times for after-purchase support that was promised. It took 2 weeks for any response. Got one simple acknowledgment but then took 2 more weeks for another response. Their sales support team has not answered any questions. Only will respond to me at 2-3am EST. I was asked to join a google meets to help with customer support but they have never let me in. They sent a corrupt video that is not eligible to play on my computer. Now I have not heard anything since May 19th and it is June 2nd. I was promised a 60 money-back guarantee and now no one is responding to me on the refund. Now I still have not talked to anyone in sales support at all to help with the issues I am having with the purchase, which they advertise 24/7 customer support.
