Scam Type
Counterfeit Product Scam
Date Reported
2022-11-18 00:00:00
Victim Postal Code
66216
Total Dollars Lost
443
Scam Description
Fraudulent practice. I was trying to book a reservation six weeks away on a St. Louis hotel website, not on reservations.com. The website links gave the impression that I was on the hotel website, with the name of the hotel in the searchline. I selected a two night stay, for $160/night and entered in my information including credit card for the reservation. Unbeknownst to me, I was on the reservations.com web site. My credit card was immediately charged for $443.12 with no option for refund, and no ability to cancel without forfeiting the money already collected. After I realized that I was duped, I contact reservations.com (I believe it was a call center in India), who were less than helpful. Their response was that I had to contact the hotel to get a letter from the hotel indicating they would allow for cancellation of the reservation and refund the charge for no cost. (The hotel staff was very helpful and considerate). I have done all that I can to cancel and recover the monies and I’ve had no response. The issue is, I was trying to reserve a hotel room – not pay for it outright plus a indeterminate fee that was not listed anywhere until they had my credit card information of more than $100. That’s ludicrous. Very angry and don’t know why fraudulent companies using dishonest foreign resources are permitted to do work here in the US. At this point, I don’t expect I’ll get any money back, and that my reservation will end up getting cancelled – so I’ll probably lose twice.
