Online Purchase

Scam Type

Online Purchase Scam

Business Name Used

Quality Performance Limited

Date Reported

Oct 28, 2022

Victim Postal Code

73179

Total Dollars Lost

10

Scam Description

I was researching fitness watches, and I came across this company, where I was trying to locate the shipping charge. As soon as I clocked “continue” from the product page, my card was charged 2 times, I never seen a breakdown of charges, never seen shipping, never put my address in, my card auto filled. So I immediately called and emailed the company within 2 minutes of a confirmation page. The phone number I called was for leaving voicemails only. I received an email back after about 2 days saying my package had already shipped. I immediately told them the situation and they offered me 30% off but said they could not refund, even though I did not purchase this item. For any response back it took 24 hours or more. I called my bank and started looking into this company, and they are terribly rated on google, and every platform online. They have a company sponsored page that described this watch as the “best in the market”, which is where I initially seen them. Finally after threatening to start a class action lawsuit because I’ve found many others with similar situations, they told me I could return the watches for a refund. When returning the watches, it was even more of a hassle, they wanted me to pay for shipping back, which I refused, they sent me a shipping label, and then after that proceeded to tell me to make sure I ship it to a certain address that was not on the shipping label, or my refund would be delayed. After over a month, they finally told me they would give me a refund for 2 amounts that was not even the full amount they had charged me, and the processing time for refunds was 30 days. This company is harmful to American consumers, and the ratings on every platform can vouch for this.

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