Scam Type
Identity Theft Scam
Business Name Used
Bank Of America
Date Reported
Oct 06, 2022
Victim Postal Code
98037
Total Dollars Lost
0
Scam Description
I was texted by “Bank of America” about a fraudulent use of my debit card, asking if I authorized a purchase in Sarasota Florida at a Home Depot in the amount of $2000. I replied “NO” to the text. I then received a text stating that B of A was attempting to call me. I received a call from the main Bank of America phone number from an associate who called herself “Amy”. I know this was the main B of A phone number as I have this number stored in my phone. I made the mistake of giving this person my SS number. After that call, which lasted 52 minutes, “Amy” told me that my card was cancelled and that I would be receiving a call every day for the next 3 days while I wait for my new card to arrive in the mail. I then received an email from B of A asking me how my call with “Angel” went and would I fill out a brief survey. Here’s where it gets weird: All of my calls with B of A since this incident the associate I speak with can see that I spoke with “Angel” on Oct 3, however I never spoke with “Angel”. Also, the new card was mailed to an address in Florida! No one at B of A can tell me how or why it was sent to that erroneous address! Is this an internal scam at B of A? Who knows? No one at B of A can answer my questions with any clarity, nor transfer me to someone who can! They are totally failing at this. Meanwhile, I have frozen my credit at all three credit reporting agencies, but I have no idea what is going on. Was my identity stolen? Should I be concerned that now my SS number is out there somewhere? Bank of America has been completely useless in this matter, and it would appear that they have an internal scammer in their system and refuse to talk to me about it.
