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RG&E and NYSEG customers who lost power may be eligible for … – News10NBC

NEW YORK – The Buffalo area is working to recover from the deadly storm that brought snow, powerful winds, and dangerously cold temperatures.
That storm caused power outages in Rochester and a flash freeze in Rochester but it didn’t bring the snow and dangerous winds that Buffalo experienced. First responders from the Rochester area have traveled to Buffalo to help with search and rescue. Here are the latest updates on the storm recovery:
WEDNESDAY
People who lost power may be eligible for coverage of spoiled food costs (noon): National Grid and RG&E customers who experienced power outages for at least 72 consecutive hours can submit claims for the costs of food and prescription medication spoiled during the outage.
You’ll have to submit an itemized list of all spoiled food and medications within 14 days of the outage. You can make a reimbursement request for RG&E here. You can make a request with National Grid here.
Death toll for storm rises to 34 in Buffalo area (noon): The death toll for the Buffalo snowstorm is now up to 34 as of Wednesday morning, reports our Buffalo NBC affiliate.
Buffalo Mayor Byron Brown called the Arctic Blast a “one-in-a-generation storm.” Many of those deaths happened because emergency responders simply couldn’t get to them due to the hazardous conditions. Many people even had to abandon their cars to get to safety, especially in Cheektowaga. You can see the full story here.
Power outages update (noon): Power has been restored to almost all homes in the Rochester area after the winter storm. You can see the latest updates on power outages for RG&E customers here. You can see the latest updates on power outages for National Grid customers here.
No, our crews didn’t cut down a tree to celebrate the holiday. This massive tree on Canandaigua Lake reaching 100ft tall & 3ft+ in diameter unfortunately was damaged by the winter storm. Our field team is still engaged and will continue working until every customer is restored. pic.twitter.com/1DgUUoWzvU
First responders from Rochester area continue to help Buffalo after deadly snowstorm: The death toll for the Buffalo snowstorm has climbed to 35.
First responders from Rochester, including the RPD and Henrietta Fire Department, are helping with recovery from the Buffalo snowstorm. Rochester Mayor Evans spoke about how Rochester is helping its neighbor to the west. You can see the full story here.
TUESDAY
Rochester area first responders help with search and rescue in Buffalo: Video shows the Rochester Police Department out on snowmobiles helping with search and rescue efforts in Buffalo.
Rochester police aren’t the only ones helping out. Monroe County sent six storm emergency fire units to Erie County. The Gates and Chili fire departments were both in Cheektowaga on Monday night, as part of the New York State mutual aid response to the blizzard. You can see the full story here.
Thruway reopens (12:45 p.m.): The New York State Thruway has reopened to all traffic. The Thruway Authority says the Niagara Thruway (I-190) remains closed from I-90 to exit 16 (I-290).
The state Thruway was closed from Exit 46 in Henrietta to the Pennsylvania border starting on Friday because of the winter storm.
UPDATED – THRUWAY OPEN: The NYS Thruway (I-90) has reopened to all traffic from exit 46 (Henrietta) to the PA line. The Niagara Thruway (I-190) remains closed from I-90 to exit 16 (I-290). pic.twitter.com/Ccqo5iKO9H
Storm leaves Buffalo area restaurant encased in ice (noon): Bitter cold and waves from Lake Erie left a restaurant in the Buffalo area encased in ice.
The Hoak’s Lakeshore Tavern was slammed by Lake Erie spray amid Arctic temperatures over the weekend. Restaurant owner Kevin Hoak said the storm started building icicles on the building on Friday and the ice kept forming throughout the weekend. You can see the full story here.
Airport update (6 a.m.): After several cancelations and delays for Friday and Saturday, most flights are back on schedule at the Rochester International Airport. You can see an updated schedule here.
Our Buffalo-area NBC affiliate reports that the Buffalo Niagara International Airport will be closed until 11 a.m. on Wednesday. The airport is closed because of high winds and low visibility.
Buffalo travel ban update (6 a.m.): The travel ban is still in effect for Erie County, where roads are still unsafe due to the heavy snowfall, according to our Buffalo-area NBC affiliate.
SUNDAY
Gov. Hochul updates New Yorkers on storm response (11 p.m.): Governor Kathy Hochul and Erie County Executive Mark Poloncarz held a joint press conference on Sunday updating New Yorkers on the response to the major winter storm hitting the state.
Officials expect a request for a federal declaration of emergency to be granted sometime tomorrow. That declaration would let New York State seek reimbursement for the expenses of storm response. You can read more here.
Bills make rare appearance at the Rochester Airport (6 p.m.): The Buffalo Bills touched down at the Frederick Douglass Greater Rochester International Airport Sunday afternoon, and Bills mafia was there to greet them.
The storm, shut down the Buffalo airport, so the Bills landed in Rochester. Fans were lined up at the gates to cheer on the team following a win against the Chicago Bears. Bills mafia is iconic, they really know how to throw their hands up and shout! You can see the full story here.
Genesee County lifts travel ban (9 a.m.): The Genesee County state of emergency is rescinded. The county’s travel ban is downgraded to a travel advisory.
SATURDAY
Several homes in Rochester are still without power (11 p.m.): “We haven’t had power, no electricity, since 8 a.m. yesterday. It’s Christmas Eve,” Michelle Williams said, who lives on Bartlett Street.
Saturday night, some people who were still without power, were forced to leave their homes. Michelle Williams and Lamontie Thurman are neighbors along Bartlett Street. They’re part of thousands who are still waiting for power to come back. We caught them as they were leaving to find somewhere warm to go. You can see the full story here.
Family waits on RG&E as live electrical currents run through their yard (6 p.m.): It’s Christmas Eve, and the winter storm left many people without power. Crews have been out all night working to fix it. One family in Irondequoit had a utility pole crash into their back yard.
“How are you doing? I’m with RG&E, do not go in the backyard at all, the gates are energized.” That’s what an RG&E crew member had to tell neighbors along Falstaff Road Friday.
Friday’s wild wind caused a utility pole to come crashing down into the backyard of a home on Falstaff road. There were live wires everywhere. One family, who wanted to remain anonymous, heard the crash. You can see the full story here.
Boil water advisory lifted: The City of Rochester lifted its boil water advisory, put in place to protect against harmful microbes after a water main break on West Main and Ford Street.
The City Water Bureau collected 16 samples throughout the affected area over the past two days and determined the water is safe to drink. The water main break happened as Rochester was preparing for the winter storm.
Local travel advisories lifted (12:15 p.m.): Monroe, Ontario, and Wyoming counties have canceled their travel advisories that were put in place because of high winds, snow, and icy roads.
FRIDAY
Thruway looked like a ghost town; the only vehicles in sight were snowplows (6 p.m.): The Thruway is closed west of Rochester, from Henrietta all the way down to the Pennsylvania line.
High winds, and blowing snow are causing dangerous white out conditions on the roadway. For most of the day the winter storm has caused the roads to freeze up quickly, under a layer of snow and ice with gusting winds creating blizzard conditions. You can see the full story here.
Power lines and trees down across Monroe County (noon): The wind was a major player today. There were power lines and trees down across Monroe County. It has calmed down a little now, but the storm is not over.
Quinn Piazza of Greece said, “When I got up it wasn’t like this, it was raining, when I took a break it was snowing, and then when I had a 30 min break the roads were terrible.”
Piazza works in retail. He works inside the Greece Ridge Mall. He says while heading into his shift tonight, he saw some drivers going what he thought was too fast. You can see the full story here.
Crews work to clean up toppled power lines in Wheatland (noon): As the storm rolls in on Friday, high wind gusts are knocking down trees and taking out power lines, including in Wheatland where one tree fell across route 383.
Power crews just removed the top portion of this small tree that toppled over on some powerlines that stretches across the road. The road has since been reopened to traffic. You can see the full story here.
Plane lands at Rochester airport after shaking (noon): We have a new video from the Greater Rochester International Airport. As wind gusts are only expected to get stronger, one pilot flying into the airport did a nice job as the wind shakes the plane.
We were told the plane did take off again. More flights are expected to be delayed or canceled as the weather becomes even more severe.
THURSDAY
RG&E President speaks about how the company is preparing for the storm (6 p.m.): One of the biggest issues with this storm is the potential for damaging winds.
With that, of course, comes the concern of widespread power outages. That’s a big concern with this storm because the wind-chills will be well below zero. The president of RG&E explains how a utility already struggling to keep up with customers’ needs is planning to handle this. You can see the full story here.
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