BELLEVILLE, Ill.–(BUSINESS WIRE)–With frigid temperatures occurring across the state, Illinois American Water is reminding homeowners to take steps to prevent frozen pipes this winter. These tips can also help protect the local water service team as they perform critical work for reliable, safe water service.
Customers should:
Vice President of Operations Beth Matthews said, “These two tips are most important. They help residents keep their home plumbing safe, while also supporting our team in the field. Many times, when pipes freeze, customers will assume there is an issue with their water service and call our team to inspect. This can stretch the resources of team members who are working hard in the field to keep water flowing and keeping safety front of mind.”
If in-home pipes freeze, customers should:
When customers are away from home, they should:
Other tips:
About Illinois American Water – Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and wastewater services to approximately 1.3 million people. American Water also operates a quality control and research laboratory in Belleville. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing. For more information, visit amwater.com and diversityataw.com. Follow American Water on Twitter, Facebook and LinkedIn.
ILLINOIS AMERICAN WATER WAS RANKED HIGHEST IN CUSTOMER SATISFACTION WITH LARGE WATER UTILITIES IN THE MIDWEST THREE YEARS IN A ROW!
For J.D. Power 2022 award information, visit jdpower.com/awards.
Media: Karen Cotton, Sr. Manager External Communications, Karen.Cotton@amwater.com
Media: Karen Cotton, Sr. Manager External Communications, Karen.Cotton@amwater.com

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