Singapore
SINGAPORE — DBS customers reported that they were unable to access the bank’s digital services, including DBS PayLah! on Wednesday (March 29).
Images of the DBS Internet banking login page on March 29, 2023.
SINGAPORE — DBS customers reported that they were unable to access the bank’s digital services, including DBS PayLah! on Wednesday (March 29).
Reports of service outages began surging at about 8.30am, according to the website Downdetector, with more than 300 reports made.
As of 9am, CNA was unable to access the DBS PayLah! app and its digibank online and mobile services. One-Time Passwords (OTPs) were also not received on mobile.
In a Facebook post at 9.20am, DBS said that its digital services were currently unavailable and that it is resolving the issue and will update as soon as services are recovered.
The bank apologised for the inconvenience caused, adding that its “systems remain secure and uncompromised”.
DBS app users commented on the banks’ latest Facebook post, voicing their concerns that they could not access the app. Some users said they needed to use the app urgently.
“Please restore it ASAP,” said Facebook user Karen Boo. “How would you feel if you are the customer who needs to use the service urgently? This is so frustrating!” she said.
Another user William Tan said: “The last time your system had a major breakdown which caused a lot of problems and inconvenience for users.”
Others also said that they did not receive OTPs. One user said that they thought they “got hacked” until they read the comments online.
In reply to a Facebook comment from a user who said she needed money to pay her hospital bills, the bank said customers can still use their cards to withdraw money from ATMs.
CNA has contacted DBS for comment.
DBS’ digital banking services previously suffered a two-day disruption in November 2021.
The bank said at the time that its systems “remain secure” and it was not the target of a cyberattack. 
The Monetary Authority of Singapore (MAS) deemed the issue “a serious disruption” and imposed on DBS additional capital requirement.
DBS was required to apply a multiplier of 1.5 times to its risk-weighted assets for operational risk.
That translated to S$930 million in additional regulatory capital, said MAS in February 2022. The sum was based on DBS’ reported financial statements as at Sep 30, 2021.
In comparison, that was four times higher than the amount for a similar disruption that DBS experienced in 2010. CNA
For more reports like this, visit cna.asia.
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