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BELLEVILLE, Ill.–(BUSINESS WIRE)– With colder weather arriving across the state, Illinois American Water is reminding homeowners to take steps to prevent water damage from frozen and burst pipes. Tips also cover frozen water meters, which can bring costly plumbing repairs and replacement fees along with headaches and unexpected expense to homeowners.
“With cold weather on the way, now is the time for customers to take preventative steps to avoid frozen pipes and water meters. Preparing now can help customers avoid damaged plumbing inside and outside of their homes,” said Beth Matthews, vice president of operations.
Before temperatures are below freezing customers should:
When temperatures stay below freezing customers should:
If pipes freeze customers should:
When customers are away, they should:
Customers are also encouraged to ensure their contact information is up to date to receive important water service information should their service be impacted. Customers can manage their account online, report water emergencies and more at www.illinoisamwater.com. They can also call 800.422.2782 to update contact information.
About Illinois American Water – Illinois American Water, a subsidiary of American Water (NYSE: AWK), is the largest investor-owned water utility in the state, providing high-quality and reliable water and wastewater services to approximately 1.3 million people. American Water also operates a quality control and research laboratory in Belleville. With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company. The company employs more than 6,400 dedicated professionals who provide regulated and regulated-like drinking water and wastewater services to more than 14 million people in 24 states. American Water provides safe, clean, affordable and reliable water services to our customers to help keep their lives flowing. For more information, visit amwater.com and diversityataw.com. Follow American Water on Twitter, Facebook and LinkedIn.
ILLINOIS AMERICAN WATER WAS RANKED HIGHEST IN CUSTOMER SATISFACTION WITH LARGE WATER UTILITIES IN THE MIDWEST THREE YEARS IN A ROW!
For J.D. Power 2022 award information, visit jdpower.com/awards.

View source version on businesswire.com: https://www.businesswire.com/news/home/20221111005163/en/
Media: Karen Cotton, Sr. Manager External Communications, [email protected]
Source: Illinois American Water
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